Knowledge Base & Service Directory

All our RVs come standard with a one-year complimentary membership to REV Assist – our 24/7 emergency roadside assistance service. REV Assist is intended for emergency use only. For non-emergency situations, please contact your selling dealer, a REV RV authorized dealer or REV RV Owner Relations at 800-322-8216 for assistance options and support. Members throughout the U.S. and Canada are covered for fuel, towing, batteries, slide-outs, and lockouts. After the complimentary first initial year approaches expiring, renewing your membership is fast and easy. Follow the link below or call 855-268-0414 to extend REV Assist– and your peace of mind – for one, two or three years at a time (fees will apply).

After signing up for REV assist – you can contact (877) 904-1473 to coordinate assistance.

Before contacting REV Assist, please have the following information ready:

• RV VIN number
• Current location
• Detailed description of the issue
• Whether the RV is drivable or disabled

The REV RV Family provides several ways for RV owners to locate the closest authorized dealer or service center. It is important to use an authorized REV RV dealer to ensure repairs and service are completed in accordance with manufacturer guidelines.

OPTION 1: Manufacturer Website
On the top right of American Coach’s website, click on the “locate a dealer” button, or click the link below to take you directly to the page. It will allow you to search for a dealer by city/state/zip and within a certain mileage range.
American Coach: https://www.americancoach.com/locate-a-dealer/

OPTION 2: Owner Relations
If you are unable to locate a repair facility online, Owner Relations can assist you directly at 800-322-8216

OPTION 3: REV Assist
If you are on the road or need emergency help, call REV Assist at 877-904-1473. They can guide you to the nearest authorized service facility. If you need to sign up for Rev Assist, call 855-268-0414.

Helpful tips

• Have your VIN number ready when scheduling an appointment
• Call well in advance to confirm service appointment availability and any expenses that may be associated with repairs or services.
• Verify the dealer services your specific RV brand and model

There are multiple options available when you need assistance with your RV. We are ready to help you however we can. Choose the option that makes the most sense based on your situation.

OPTION 1: Contact a dealership
Schedule a service appointment with the dealership that sold you the RV or an authorized REV RV dealer. Authorized dealers are trained to diagnose and repair REV RV products. They can even submit warranty claims when applicable. For help finding a dealership, refer to our locate a dealer website feature.

OPTION 2: Contact Owner Relations
If you need assistance locating a dealer or if the concern cannot be resolved through a dealer, contact Owner Relations at (800) 322-8216 or RRVSUPPORT@REVRVGROUP.COM

OPTION 3: Contact REV Assist
For any urgent issues, contact REV Assist for immediate support available 24/7 at 877-904-1473. If you need to sign up for Rev Assist, call 855-268-0414.

To address your concern as quickly and effectively as possible, take note of a few key details before calling for assistance. For example, your RV’s VIN number, model, and year. As well as anything else that might help to identify the issue, such as warning lights or weather conditions.

For a positive customer experience, call Owner Relations at (800) 322-8216 or send them an email at RVSUPPORT@REVRVGROUP.COM.

You can also utilize the “contact us” section within the American Coach website – https://www.americancoach.com/contact-us/

To address your concern as quickly and effectively as possible, take note of a few key details before calling for assistance. For example, your RV’s VIN number, model, and year.

Yes, the American Coach warranty is fully transferable within the coverage period. Complete the change of ownership form and submit it to Customer Service. The new owner will receive the remaining warranty coverage.

Complete change of ownership

For a positive customer experience, please call Parts at (800) 509-3417 or email at revrvparts@revrvgroup.com.

You can also utilize the “contact us” form at https://revrvparts.com/contact-us

You can initiate your return request through the following official channels

• Email: Send your request, including the order details and reason for your return at revrvparts@revrvgroup.com
• Online: You can utilize the “contact us” section at https://revrvparts.com/contact-us and include your order details and reason for your return.
• Phone: Call the Parts Department at 800-509-3417

To qualify for a return, an authorization is required It must be completed within 60 days of the original invoice date and must be in new condition in original packaging. Restocking fees and shipping charges may apply.

You can initiate a request through the following official channels:

• Email: revrvparts@revrvgroup.com
• Online: https://revrvparts.com/contact-us
• Phone: 800-509-3417

Please be sure to provide the order number, material number and reason for the request – as well as your contact information: name, phone and email address.

Your refund will be processed once your returned part is received and inspected at our warehouse. Refunds are issued back to the original payment method that was used at order placement. Please allow 7-10 business days for processing. If you have not received your refund, please refer to the FAQ on contacting Parts.

You will be provided with a Limited Coach (House) Warranty and a Structural Limited Warranty. The coverage length depends on the model.

To find out more about your specific warranty, contact REV RV Group Owner Relations at rvsupport@revrvgroup.com or 800-322-8216.

24 months or 24,000 miles (whichever occurs first)

Factory workmanship defects and covered components such as:

• Plumbing systems
• Electrical systems
• Heating and air conditioning systems
• Slide-out mechanisms
• Cabinetry and furniture
• Windows and entry doors

• Normal wear and tear
• Routine maintenance items
• Cosmetic concerns after delivery
• Damage caused by lack of maintenance or misuse
• Aftermarket or unauthorized modifications

Structural warranties cover the structural integrity of the roof, sidewalls, and sub-floor.

5 years or 50,000 miles (whichever occurs first)

Yes, the chassis warranty is provided by the chassis manufacturer (Freightliner, Ford, Mercedes). Your chassis warranty typically covers:

• Engine
• Transmission
• Axles
• Steering and suspension
• Brakes

Yes, many appliances and their components have separate manufacturer warranties, such as:

• Household appliances (i.e., refrigerator, washer/dryer, dishwasher, etc.)
• Furnace
• Water heater
• Air conditioner
• Generator

Any appliance warranty registrations must be completed and submitted to the OEM immediately upon the initial retail sale. Your dealer should assist with this process.

• Lack of required maintenance
• Water damage caused by neglected sealant maintenance
• Unauthorized modifications
• Improper repairs

Warranty coverage is tied to the RV VIN, not the owner.

Yes, warranty coverage is transferable. Check your owner’s manual for details.

Locate your VIN and contact REV RV Group Owner Relations via email at rvsupport@revrvgroup.com or phone at 800-322-8216.

Owner relations can provide the:

• Warranty start date
• Warranty expiration dates
• Covered components
• Open recalls or service campaigns

Warranty repairs must be performed by an authorized REV RV Group dealer or service center.

If you need assistance locating an authorized dealer, contact REV RV Owner Relations at rvsupport@revrvgroup.com or 800-322-8216. You can also reference the FAQ on locating the nearest REV RV repair facility.

Your routine maintenance schedule is typically located in your Owner’s Manual or Warranty & Maintenance Guide that was provided at delivery. Inside the guide it outlines what service is required and when.

Your RV’s towing capacity depends on chassis limits, hitch rating, and weight ratings. The correct towing capacity is calculated as: GCWR minus Actual Loaded RV Weight.

You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

GCWR (Gross Combined Weight Rating) is the maximum allowable weight of your RV plus the vehicle or trailer you are towing. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

GVWR (Gross Vehicle Weight Rating) is the maximum your RV itself can weigh when fully loaded. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

Even if GCWR allows higher towing, you cannot exceed the hitch’s rated capacity. The lowest-rated component always governs. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

• Federal Certification tag inside the RV (driver area, cabinet, or entry door)
• Owner’s Manual
• Chassis manufacturer (Freightliner, Ford, Mercedes)
• REV RV Group Owner Relations: rvsupport@revrvgroup.com or 800-322-8216

• Supplemental braking system
• Proper tow bar and safety cables installed by a certified professional
• Proper lighting and wiring

Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.

Yes. Over-towing or use of improper equipment (such as long drop hitches) can cause drivetrain damage, braking issues, structural damage, and may void warranty coverage. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.