These guidelines and privacy policy are specific to websites managed by American Coach, Inc. The guidelines and privacy policy are effective August 10, 2006, and apply to information gathered through these websites and via e-mail.
American Coach maintains strict privacy policies to safeguard personal identifiable information and communications from unauthorized intrusions. By "personal identifiable information", We mean any personal information that identifies you, such as name, address, telephone number, e-mail address, and any information about activities (online or otherwise) that is directly linked to your information.
How American Coach Collects Your Information and Why
As you navigate through our website, at certain points, We may need to collect personal identifiable information from you in order to provide you with services tailored to your needs.
- American Coach will not disclose any personal information collect from your activities on any American Coach online service except to American Coach agents, dealers and marketing partners.
- When American Coach uses agents, such as contractors or companies to perform services on Our behalf, or provides your information to American Coach dealers or marketing partners, We will use reasonable commercial efforts to ensure that the company protects your personal information in a manner consistent with this Policy.
American Coach will collect and use your information only for specific purposes. American Coach will collect and use personal information:
- to work with marketing partners to bring goods and services that maybe of interest to you;
- to create and inform you of products and services that better meet your needs;
- for billing purposes;
- to anticipate and/or resolve problems with your service;
- to provide referrals to our dealers for further follow-up for services or products that We think may be of interest to you.
You may choose not to receive any marketing communications from American Coach in connection with our online services. You may also tell Us how you would like to be contacted in connection with information you provided to Us via our online services. If you notify Us that you do not want to receive any marketing information, We:
- will not contact you directly with marketing messages in connection with American Coach online services;
- will not use personal information obtained from your online registration or use of a American Coach online service to contact you with marketing messages about any products or services;
- American Coach will not disclose your information to others.
To inform Us of your preferred method of communication or to indicate that you do or do not wish to receive communications from American Coach, American Coach dealers or our marketing partners in connection with information you provided on this site, please register here.
If you notify Us that you do not want Us to use any of your information in the ways described in this Policy, We will honor your request. However, if you then later provide additional personal information to this site or otherwise respond to one of Our online inquiries, We will assume that you have changed your mind with respect to Our use of your information, and We may contact you as described herein. You may at anytime, of course, follow the procedure described above to elect not to be contacted by Us.
Personal information that a visitor volunteers at one of the American Coach websites to inquire about or order American Coach products/services will be protected just as if the information had been provided under more traditional ways of ordering that product or service.
Your personal information will be kept secure. American Coach has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use, and We will continue to enhance our security procedures as new technology becomes available.
Your e-mail will be kept private. American Coach will not read or disclose to those parties not affiliated with American Coach, private e-mail communications that are transmitted using American Coach services, except as required to operate the service or as otherwise required by law.
American Coach will respond to improper conduct. American Coach may use personal information to investigate and help prevent potentially unlawful activity, or activity that threatens the company or otherwise violates the customer agreement for any products or services that American Coach provides.
We may use session log data and cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behavior within and across this website. We may use this information to help Us or our authorized dealers to offer to you American Coach products and services that may serve your needs and to perform website-user analytics. We may supply this information to a third party metric provider to perform the analysis for Us and to provide the results to Us. Our relationship with the metric provider is governed by contract. The contract restricts the metric provider's use of the data to performing requested analytics and compiling reports for American Coach. The metric provider is prohibited from otherwise selling or sharing the information or the results with anyone else. We use the information and the analytic results to improve our website and the user's experience.
Contact Us if you have concerns
If you have concerns about the American Coach online privacy policy or its implementation, you may contact us via e-mail at rvprivacy@fleetwood.com with "Privacy" in the subject line.
Changes in Practices
American Coach will keep its privacy policy current, and make every effort to promptly update this web page every time there is a change to this policy.
Additional Privacy Protections for Children Using the Internet
American Coach recognizes that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, American Coach does not knowingly target children or teenagers (younger than eighteen years of age) for collection of information online. American Coach does not solicit or collect personally identifiable information from children and teenagers under eighteen and does not allow anyone else to do so on any American Coach website.
Representations and Warranties
Warranties and Limitations of Liability information and documents provided on this website are provided "as is" without any warranty. American Coach makes reasonable efforts to include accurate and up-to-date information on this website; it does not, however, make any representations as to its accuracy or completeness. Your use of this website is at your own risk. American Coach, its suppliers, distributors and the other parties involved in creating and delivering the contents of this website, are not liable for any damages arising from the use of this website.
Links to Third Party Websites
The American Coach website may contain links to third party websites, including websites owned or maintained by authorized American Coach dealers. The linked websites are not under the control of American Coach, and American Coach is not responsible for the contents of any linked website or any link contained in a linked website. American Coach is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked website by American Coach.